How Collectible Quest collects, uses, and protects your information.

1. Information We Collect

Depending on the product or experience you use, we may collect the following categories of information:

• Account information, such as your email address, password, username, and internal user ID.
• Device and technical identifiers, such as device identifiers, app instance identifiers, push notification tokens, IP address, operating system, browser or device type, language, and similar diagnostic identifiers.
• App activity, such as sign-in activity, feature usage, collection progress, rewards claimed, packs opened, trading activity, alerts, and interactions with content inside the app.
• Performance and diagnostics data, such as crash reports, error logs, app performance metrics, and troubleshooting data that help us keep the service stable.
• Location information when you explicitly use location-based features such as GeoSpots or similar real-world discovery mechanics.
• Support or contact information that you choose to send us through contact forms, support requests, or direct communications.

2. How We Collect Information

We collect information in a few different ways:

• Directly from you when you register, log in, contact us, or update your profile.
• Automatically from your device and app session to operate the app, maintain security, send notifications, and measure reliability.
• From gameplay and platform activity when you use app features such as packs, collections, trades, rewards, leaderboards, or geolocation-based experiences.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Authenticate your session and keep your account secure.
• Power collectible experiences, including progression, rewards, trading, packs, drops, and collection tracking.
• Send transactional messages, service alerts, in-app notifications, and push notifications you have enabled.
• Measure app performance, investigate failures, diagnose bugs, and improve reliability.
• Operate location-based features when you choose to use them.
• Respond to support requests, feedback, or business inquiries.
• Protect the platform, prevent abuse or fraud, and enforce our rules and terms.

4. How We Share Information

We do not sell your personal information and we do not share your personal information with unrelated third parties for their own advertising or marketing purposes.

We may use trusted service providers that process information on our behalf to operate the platform, such as:

• Hosting and infrastructure providers.
• Email delivery providers.
• Crash reporting, diagnostics, analytics, and notification infrastructure.
• Payment and commerce providers when a product includes paid transactions.

These providers may only process data as needed to provide services to Collectible Quest. We may also disclose information when required by law, to protect users or the platform, or in connection with a merger, acquisition, or similar business transaction.

5. Push Notifications and Messaging

If you enable notifications, we may store a push token or similar messaging identifier so we can deliver account, reward, trade, or app-related notifications. You can disable notifications at the device level at any time, though some service-related messages may still appear inside the app.

6. Geolocation Features

Some experiences include optional location-based features. When you use those features, the app may request location access and use location data to show nearby collectibles, validate claims, or unlock location-based rewards. If you do not grant location permission, those features may be limited or unavailable.

7. Data Retention

We retain information for as long as reasonably necessary to operate the service, maintain your account, support collectible progression and transactions, comply with legal obligations, resolve disputes, and protect the platform. Retention periods may vary depending on the type of data and the service context.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No service can guarantee absolute security, but we work to reduce risk, limit access, and improve platform resilience over time.

9. Children’s Privacy

Collectible Quest products are not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us and we will review the request.

10. Your Choices

You may have choices regarding your information, including:

• Updating profile information inside the app when available.
• Disabling push notifications in your device settings.
• Declining location permissions for location-based features.
• Contacting us to request review, correction, or deletion of your information where applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or operational practices. When we do, we will update the effective date on this page.

12. Contact Us

If you have questions about this Privacy Policy or want to contact us regarding privacy matters, please use the contact form on the Collectible Quest home page.